Customer Support

LasVegas.com prides itself on excellent customer service. Below, we've provided several methods for you to get in touch with our customer service professionals. We've also listed some frequently asked questions, which often will save you the trouble of a phone call. Please review the frequently asked questions, and if your question is not answered there, don't hesitate to give our customer service professionals a call.

Frequently asked questions
Customer support contact information

Frequently asked questions

How do I get a copy of my e-mail confirmation?
First, add order-confirmation@lasvegas.com and customerservice@lasvegas.com to your address book or safe sender list in your e-mail program. This will ensure that our e-mail reaches you successfully.

Next, please call one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas). You will receive your e-mail confirmation within two hours.

How do I modify or cancel my hotel reservation?
To change the date of your stay or cancel your existing hotel reservation you must call one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas). Please have your confirmation number ready when you call. You CANNOT modify or cancel your reservation via e-mail.

How can I change my bedding type or my smoking preference?
To change this information, simply call one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas). 

Although your room is guaranteed, please be aware that specific smoking and bedding-type preferences are requests only and are not guaranteed by the hotel. Though we will pass on this information to the hotel, the hotel front desk may assign your room type at check-in based on room-type availability at that time.

How do I get a receipt?
When you purchase a room, show or other product from us we automatically send you an e-mail confirmation, which will show everything that was charged to you by LasVegas.com. You can use this as a receipt for your records.

How to get a copy of your receipt sent:
First, add order-confirmation@lasvegas.com and customerservice@lasvegas.com to your address book or safe sender list in your e-mail program. This will ensure that our e-mail reaches you successfully.

Next, please call one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas). You will receive your e-mail confirmation within two hours.

How late can I check in to my room?
You are guaranteed for late arrival, which means that you can check in to your room any time after check-in time and before 11:59 p.m. PST on your assigned check-in date.

If you plan to arrive after 11:59 p.m. PST on your assigned check-in date, you must call one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas) so we can extend your check-in deadline with the hotel.

Important note: If you check in after 11:59 p.m. PST of your assigned check-in date and you have not notified lasvegas.com of a later arrival by phone before that deadline, the hotel may consider your entire reservation as a no-show. Once your reservation has been designated as a no-show your entire reservation will be canceled. Once your reservation has been determined as a no-show it is non-refundable.

How do I change the name, date or quantity of tickets on my show ticket or nightclub pass order?
Because of the policies set forth by showrooms and nightclubs, show tickets and club passes are NON-REFUNDABLE and NON-CHANGEABLE after they are purchased.

You may book additional show tickets or nightclub passes on our Web site or by calling one of our customer service specialists at (877) 847-4858 (within the United States) or (702) 892-7575 (international or in Las Vegas).

What are your cancellation policies?
Our cancellation policies differ by the type of product you purchase.

All our policies can be found by clicking on the Terms & Conditions link near the bottom of one of our billing information pages. The billing information page is the page where you provide your name and other billing information when making an online purchase.

How do I fill out a LasVegas.com Best Vegas Rate Guarantee Claim?
Before filing a claim, you must first read these Terms & Conditions.

After you've read the Terms & Conditions, you can simply fill out the LasVegas.com Best Vegas Rate Guarantee online alert. During normal business hours (Monday through Friday from 9 a.m. to 5 p.m. PST), you should expect a response within two business days. Find out more about the LasVegas.com Best Vegas Rate Guarantee.

Why isn't LasVegas.com listed on my credit card statement?
In most cases, LasVegas.com will appear on your credit card statement for your LasVegas.com order. However, in some cases you will be billed by one of our service providers. This is all in an effort to ensure our customers have the best room selection and availability.

How long does it take to process a refund?
Your refund is immediately processed through our accounting department. It is then forwarded to your credit card company.

The issuing bank on your credit card is ultimately responsible for how soon it will show up on your statement. Usually, your refund will appear on your statement in one to two billing cycles. The maximum time allowed for a refund is four to six weeks.

How do I find out more information about a specific hotel, show, tour, nightclub, golf course or restaurant?
LasVegas.com provides detailed, up-to-date expert information about all the products we offer on our website.

Customer support contact information

If your question is not answered through e-mail, don't hesitate to give our customer service professionals a call.

Toll-Free Customer Service (within the United States): (877) 847-4858 
Customer Service (international or in Las Vegas): (702) 892-7575

Book

Las Vegas